FAQs (Frequently Asked Questions)

1. Where are your products shipped from?

Our products are sourced from trusted international suppliers, primarily based in Asia. We ship directly from our partner warehouses to offer you a wide variety of quality products at competitive prices.

2. How long does shipping take?

Delivery times vary depending on the destination country:

  • USA: 7–20 business days

  • Canada, UK, Europe: 10–25 business days

  • Australia, New Zealand: 10–25 business days

  • Other countries: 15–30 business days Please note that holidays, customs processing, and global shipping conditions can sometimes cause minor delays.

3. How can I track my order?

Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to track your shipment. It may take a few days for tracking updates to appear.

4. What if my order hasn’t arrived?

If your order hasn’t arrived within the estimated timeframe, please:

  • Check the tracking link for updates.

  • Check with your local post office or customs.

  • Contact us at support@axisonlineshop.com — we are happy to assist and ensure you receive your item.

5. What is your return and exchange policy?

We accept returns for eligible products within 30 days of delivery (subject to conditions). See our Returns & Exchanges Policy for full details.

6. Do you accept cancellations?

We can only cancel orders within 6 hours of purchase. After that, your order may have already been processed for shipping and cannot be canceled.

7. Are there any shipping fees?

We offer free standard shipping on most products unless stated otherwise at checkout. Express shipping options (if available) may have additional charges.

8. Are there customs fees?

Customs fees or import taxes are the responsibility of the customer. Customs policies vary widely by country, so we recommend checking with your local customs office for more information.

9. How can I contact customer service?

You can reach us anytime at support@axisonlineshop.com. We aim to respond within 24 business hours.

10. Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and work with trusted third-party payment processors to protect your personal and payment data. See our Privacy Policy for more information.